Quality, Craftsmanship & Skill Define STH
Life at Southern Trophy House has changed a lot since it opened more than 55 years ago. The birth of the internet only solidified the company’s role as an international business, with one of its very first online orders being shipped internationally to troops overseas. Having the added ability to reach customers, Southern Trophy House family wanted to become a one-stop shop for all of its customers. From creative development to getting the final product in the hands of the customer, STH is a true maker in the trophy world.
The business maintains a lifestyle-friendly environment so staff can fully concentrate on the customers. Employees set their schedules, so they can spend the morning with their spouses, taking care to make sure everyone gets out of their house to where they are supposed to be, or even doting on the furry members of their family. With home life balanced, once at work, it’s an all hands on deck, focused group.
The amount of efforts placed into each order is exceptional. As managing employee Wilson Brim quips, “We are a destination shop.” True, rarely does one think of a trophy until there is a need, but that’s where Southern Trophy House starts showing its craft. The ad specialties group can, for example, make custom T-shirts for less than 10 people or they can really get the creative juices flowing.
Employee David Salomon, a Williamson County father, recalls his favorite project. He sat down with a customer who was seeking to celebrate the last day of chemotherapy for a dear person in her life. Together, from scratch, they decided to create a customized, color-changing cup with a feel-good message and fun graphic to be handed out.
When a customer isn’t able to entirely articulate what they want but can give the basic desired look, need and information to be conveyed, in comes employee Marah Woods. She is a Williamson County resident that is honing her craft on everything from in remembrance plaques to writers seeking to memorialize their work. The effort and involvement to ensure these layouts capture the look and feel sought are evident. The emotion that comes in the explanation is hard to miss, from the multiple mediums brought together to being so in tune with the mechanical and technical systems, she really can make anything work.
Managing the products and warehouse seems logistical until the details are presented. Rick Jumper, manager and Cool Springs resident, lays out the tasks involved in product needs, assembly and delivery. One begins to wonder how this small staff is so skilled at getting it all done. Every piece of each product is touched and assembled; it’s an investment in their craft to ensure each piece is unique. It’s clear all processes are equally as important when Rick says he still prefers to run the drill and go out on deliveries to stay connected to the products Southern Trophy House is producing.
The information age has set forth an expectation of immediate results and the demand for a speedy deadline is always present. “We do our best to help you recognize your best” is the focus while ensuring the craft and customer experience is unique.